Troubleshooting
Signing in
| Message | Fix |
|---|---|
| Invalid username or password | Check Caps Lock. |
| Too many failed sign-ins. Try again in 15 minutes. | The account is locked after 10 failures. Wait, or ask an admin to Reset password. |
| This account is disabled. Ask an admin. | An admin turned off Can sign in. |
| Password sign-in is turned off. Use single sign-on. | Use the single sign-on button. |
| Sign-in keeps returning to the sign-in page | Browse with https://. |
Forgot the admin password | See Users. |
Licence
| Message | Fix |
|---|---|
| No licence installed. Read-only. | An admin installs it in Admin → Settings → Licence. |
| Licence expired on … Read-only from … | Install the renewed licence before the read-only date. If it was set in the server configuration, renew it there. |
| The licence does not include Bloom. (or Prune) | Ask Enov8 for a licence that includes it. |
| The licence allows N active users… | Disable a user, or ask Enov8 for more. |
See Licence.
Connections
| Message | Fix |
|---|---|
| Could not connect. followed by the database's message | Check host, port, database name and that the server can reach the database (firewall, security group, CONNECTION_ALLOWED_HOSTS). |
| Port must be a number between 1 and 65535 | Fix the port. |
| The saved password is not sent back to the browser… | Re-enter the password to test changed settings. |
| Card shows Schema scan failed | Check the account can read the catalogue, then Test connection and scan again. |
| Test connection failed … timeout expired (after about 15 seconds) | DataFactory couldn't reach the database. Check it's running and that the DataFactory server can reach its host and port (VPN, firewall, security group). The rest of DataFactory keeps working in the meantime. |
| Refresh failed. Showing the last scan | The database is offline, so you're seeing the last saved scan. Refresh again once it's back. |
Prune
| Message | What it means |
|---|---|
| Circular relationships | Tables reference each other in a loop. Lower the Depth limit or pick a different starting table. |
| Database sign-in failed | The saved password is out of date. Edit the connection. |
| Missing permissions | The database account can't read one of the tables. |
| Table not found | The schema changed since the data set was made. Use Refresh schema on the data set. |
| Database unreachable | Check the database is online and reachable from DataFactory, then run again. |
| Out of resources | The run needed more memory or disk than was available. Try a smaller Sample of starting rows. |
| Run interrupted | The run stopped before it finished. Start it again. |
| A prune is already running for this data set. | Wait for it to finish. |
Bloom
| Message | Fix |
|---|---|
| This plan will not generate yet | Follow the link on the card to the table or column to change. |
| Three runs are already queued or running | Wait for one to finish. |
| This run would create about N rows (limit …) | Lower the Volume. |
| Not enough disk space for about N rows | Lower the volume or ask your admin for more disk. |
| Refresh this plan's schema before generating data | The plan was made with an earlier version. Open Advanced → Schema and click Rebuild from VDS (or Replace schema). |
| Approve this connection as a test database before loading into it. | Edit the connection and turn on Test database: Bloom may load into it. |
| Load failed. Nothing was changed | Check the target connection and table definitions; for new tables tick Create missing tables. |
| Load failed. The target was partly changed | Empty the tables with Replace, or load into a new schema, and run the load again. |
| Generate a new run to load this data. | The run was made before the current checks. Generate it again. |
| This plan contains learned source values… | A plan with learned values can't be made public. Remove the value mixes first. |
| Code skills are turned off on this server | Use a formula or value list, or ask your server admin. See Code skills. |
| A template or skill is missing | Its pack or region is off. See Packs & regions. |
| Quality below 100% | Open Checks to see which rule or key failed, then adjust that column or rule. |
The server
| Symptom | Fix |
|---|---|
| A service shows Attention or Restart loop | Open Admin → System, check its Logs, then Restart it. See System and diagnostics. |
| Browser warns about the certificate | The appliance uses a self-signed certificate. To use your own, contact Enov8 support. |
| The web app doesn't open | Use the appliance console menu. See If the web app doesn't open. |
Still stuck?
- Open Admin → System, click Create diagnostics pack, then Download.
- Raise a support request and attach the file. It holds no passwords, keys or table data.